Warranty and Maintenance

Warranty and Maintenance

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COMMITMENT

Your Richard Mille watch is a sophisticated and complex mechanical device, designed and constructed using the most modern watchmaking techniques and materials that exist.
This watch has been assembled and optimized by master watchmakers. Each piece is finished and assembled by hand, reflecting what is best in the culture of ‘Haute Horlogerie’.
The main elements of the movement, the escapement, going train and the winding barrel, have been specifically studied and tested to provide optimal shock and thermal resistance resulting in an extremely reliable timekeeper.
Nonetheless, your watch is a finely tuned machine, and as such it requires proper care and attention in order to guarantee a long running life of carefree operation. For this reason we ask that you take note of the remarks under 'Warranty' and 'Servicing and Oiling'.

COMMITMENT

Your Richard Mille watch is a sophisticated and complex mechanical device, designed and constructed using the most modern watchmaking techniques and materials that exist.
This watch has been assembled and optimized by master watchmakers. Each piece is finished and assembled by hand, reflecting what is best in the culture of ‘Haute Horlogerie’.
The main elements of the movement, the escapement, going train and the winding barrel, have been specifically studied and tested to provide optimal shock and thermal resistance resulting in an extremely reliable timekeeper.
Nonetheless, your watch is a finely tuned machine, and as such it requires proper care and attention in order to guarantee a long running life of carefree operation. For this reason we ask that you take note of the remarks under 'Warranty' and 'Servicing and Oiling'.

A UNIQUE 3+2 WARRANTY SERVICE CONCEPT

A watch is a fine mechanical object and as such it needs to be cared for in exactly the same way as any quality machine such as a sports car. That is to say: through the course of time the oil in the watch needs to be renewed and the mechanism checked for wear and tear in exactly the same manner one would never drive a fine car for many thousands of miles without normal servicing.
Because Richard Mille rigorously stands behind the quality and longevity of the timepieces he creates, he has taken an approach to servicing, unique in the industry, through the creation of a 3+2 warranty concept.

In this system, every Richard Mille owner has the right to have their watch serviced free of charge within the first three years of ownership, after which the warranty is officially extended for another 2 years. This 3+2 system provides every owner of a new Richard Mille timepiece a full 5-year period warranty protection period, as long as the watch has first been properly serviced within the initial 3-year ownership period.

WARRANTY DOCUMENTATION

Each Richard Mille timepiece is accompanied by a unique, hand signed warranty card embedded with a holographic security seal on its surface issued by our manufacture in Les Breuleux, Switzerland. In addition, this document will be signed and dated a second time by your official Richard Mille retailer at the time of purchase.

WARRANTY DOCUMENTATION

Each Richard Mille timepiece is accompanied by a unique, hand signed warranty card embedded with a holographic security seal on its surface issued by our manufacture in Les Breuleux, Switzerland. In addition, this document will be signed and dated a second time by your official Richard Mille retailer at the time of purchase.

This warranty card is your passport to all the benefits afforded to owners of Richard Mille timepieces. For this reason we advise you to keep your warranty in a safe place.
Due to the recent heightened increase of forgeries and alterations of these official warranties, we must kindly advise our clients that only watches accompanied with genuine and unaltered warranty paperwork can be serviced under warranty conditions.

SERVICING & OILING

If you are wearing your Richard Mille watch every day, then we advise having the watch serviced regularly every 3 years, and its water resistance checked yearly if the watch is subjected to immersion on a regular basis.

SERVICING & OILING

If you are wearing your Richard Mille watch every day, then we advise having the watch serviced regularly every 3 years, and its water resistance checked yearly if the watch is subjected to immersion on a regular basis.

SERVICE COSTS



Please contact your closest Richard Mille Boutique or Official Richard Mille Retailer for any additional information.


Please contact your closest Richard Mille Boutique or Official Richard Mille Retailer for any additional information.

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